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GENERAL INFORMATION, TERMS & CONDITIONS
for Wholesalers


AGREEMENT
Enrollment in and playment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement Solentiname Tours, may be referred to as the operator or Solentiname Tours (Solentiname Tours S. A.).

RESERVATIONS
All reservations should be made in writing either by fax or mail. Every request will be answered by Solentiname Tours in the next 24-48 (maximum) hours of receipt of the request. ( Please consider the time difference between countries). If for any reason, more time is needed an explanation will be sent to the wholesaler.

CANCELLATIONS
Cancellations must be received in writing either by fax or e-mail. The fallowing charges per person will apply when cancellation is made after the booking is confirmed by Solentiname Tours.

Cancelations must be done within a minimum of 31 days prior to the established arrival date. In this case, no fees will be charged. Otherwise, we will charge the following cancellation fees:

30 to 22 days prior to arrival : 10% of total amount
21 to 15 days prior to arrival: 25% of total amount
14 to 08 days prior to arrival: 50% of total amount
07 to 04 days prior to arrival: 75% of total amount
less than 04 days or no show: 100% of total amount

PAYMENTS
Fits : full payment must be on our account at least 45 days prior to client´s arrival. For Easter Week & Christmas, we need full payment 60 days before.

Groups : A 50 percent payment on full services is to be deposited 60 days prior to arrival date. Final payment due at least 30 days prior to group´s arrival. Reservations made within 30 days of arrival date requeire full payment at time of booking. For Easter Week & Christmas, we need full payment 45 days before.

FORM OF PAYMENT
The total amount must be pre-paid as agreed, and received at least 30 days prior to arrival of clients.
All payments may be made exclusively in US dollars:

Bank of America, 100 S.E. 2nd Street, 13th Floor, Miami, Florida 33131-2100
ABA No: 066007681
Telf No: (305) 533-2000
Fax No: (305) 533-2075
For credit to beneficiary Bank: Account No: 10734
I/N/O BANCO CALEY DAGNALL
For future credit to: Account No: 0018001570
Att. Immanuel Zerger
Please send a fax with receipt of wire transfer and include date and amount sent, as well as what the payment is for. This is the only way we can confirm these transfers.

REFUNDS
No refund will be made for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delay or cancellation. Involuntarily unused services will be refunded suject to the policies of individual suppliers. In this case, we reserve the right to deduct a service charge. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes. Any application for refund must be accompanied by all negotiable tour vouchers, air tickets, taxi receipt, and so on.


OUR PRICES
Tour prices include all items as shown in the itinerary, applicable taxes, services of a local representative and all planning and operational charges. NOT INCLUDED : Any item not specifically stated in the itinerary, discretionary gratuities for local representatives, tour guides, drivers or hotel staff, and airport departure tax. Prices are accurate and available at time of publication. Solentiname Tours reserves the right to alter quoted prices to reflect changes in local air tarifes, land services or sales tax increases without notice.

DOMESTIC FLIGHT
Solentiname Tours acts as agents for the purchase of domestic airline tickets and the passage contract in use shall constitute the sole contract between the airline and the passenger. Solentiname Tours is not responsible for cancellations or delays of domestic flights nor for any lost services as result of same. Domestic flights are regularly scheduled. In the case of nonoperation of a domestic flight for any reason, the client will be responsible for any additional expenses or will pay the difference for a charter plane.

TRAVEL DOCUMENTS
All your clients receive upon arrival an envelope with a welcome letter, information about contact persons and emergency numbers, and our vouchers and itineraries (if so booked). Please advice yourclients that only our vouchers are valid in Nicaragua.

INSURANCE
It is highly recommended that all participants insure themselves and their property prior to departure.

INDIVIDUAL FAM TRIPS
Wholesaler
You and your staff are warmly welcomed to Nicaragua. We are more than pleased to help with reasonable prices and show you our beautiful country. If time allows us, someone form our staff will travel with you.
Travel Agent (your clients)
If you are requesting special prices for your travel agent clients, the following rules apply: During low season (may to November) we will do our best to obtain and offer special rates. From December to April we cannot obtain any reduction.


RESPONSABILITY
Solentiname Tours ( its owners, associates, agent and employees) assumes no responsability for injury, loss, damage to person or property, or for additional expenses due to acts of God ( sickness, weather, etc.), strike, detention, riot, war, quarantine, thefts, civil disturbance, or govemment regulation or restrictions. We are not responsible for any accidents, delays, inconveniences, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of others or from causes beyond our control. We reserve the right to make reasonable changes and/or subsititutions in the itinerary where deemed necessary.For those trips and tours where Solentiname Tours is not the source or supplier, we act solely as agents and as such assume no responsability should any supplier fail to provide the service contrated. Baggage is entirely at owner´s risk.

CONDUCT
We reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour or the rights and welfare or enjoyment of the other tour members. A refund of the recoverable land tour services is the limit of Solentiname Tours liability in this event.

HEALTH PROBLEMS
Persons with medical conditions, dietary conditions or problems should make them known to Solentiname Tours well before arrival. We reserve the right to disqualify anyone at any time during the tour, if it is felt that the individual is physically incapable of performing an activity and/or if that individual´s continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour. Solentiname Tours assumes no responsibility for special arrangements necessary or problems experienced for or by passengers physically unable to participate in the planned activities.

 


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